Organizational Development Ethics of Belief in Organizations

Questions: 1. Discuss the different organizational, team and individual problems noticed by you in this case.2. Explain the different values and ethical issues to be addressed in this organization you have read about.3. Discuss and Present the case in class with the possible solutions you could suggest to resolve the issue in the case. Justify your suggestion. Answers: 1. Northern County Legal Services (NCLS) is the pro bono organization which is mentioned in the said case. The said organization provides free legal aid to needy individuals who cannot afford hiring lawyers or seeking their advice. However, being a non-profit organization, the said organization suffers many issues. The organization is situated in a very small property just having four offices and a small waiting room which gets crowded with many clients waiting for their turn to receive legal aid. The said waiting room has no air conditioning which leads to a very uncomfortable environment for the clients waiting (Casmir, 2013). Additionally, clients coming with appointments are preferred over walk in clients who get frustrated with the long waiting hours. Being a non-profit organization which provides free legal aid, funding the said organization is a major concern. Additionally, there are many more defects and issues in the internal management of the Northern County Legal Services (NCLS). The chairs for the staff and volunteers are very uncomfortable; the office being small one office is at times shared by three to four volunteers. Additionally, incomplete paperwork, lack of scheduling skills in the staff and not filing timely are certain other internal issues which the organization and the staff deal with. Moreover, volunteers are required to work on laws in which they do not specialize leading to many mistakes. For example, a volunteer specializing in family law fills incomplete housing intake forms. The internal management of the Northern County Legal Services (NCLS) has to get more organized as many staff and volunteers are confused about what is urgent case and where to place the urgent files for their head to review (Frederickson Ghere, 2013). 2. Ethics are very important to incorporate in routine and work life. Therefore, all organization, irrespective of its structure requires adopting certain ethics. Ethics are principals and standard of conduct which an organization has to maintain while working and operating. The said ethics are to be formulated in a form of a code and are to be followed by every individual working in the organization. In the present case, Northern County Legal Services (NCLS) should adopt many ethical conducts which will help them achieve organized manner of working and customer satisfaction (Cooper, 2012). To start with, the Northern County Legal Services (NCLS) should incorporate a customer friendly approach where clients are to be called at the office only on appointments which will avoid client who get mad and furious due to long waiting hours. Additionally, many changes can be adopted to make the internal management more organized in the Northern County Legal Services (NCLS). Many training progr ammes should be adopted to inculcate helping environment in the organization where employees and volunteers have no issues in filing motions made by someone else and helping volunteers who do not specialize in laws which the Northern County Legal Services (NCLS) deal with. The staff and volunteers in the Northern County Legal Services (NCLS) should be more passionate about their work and about helping the needy individuals who cannot afford lawyers (Weisz, 2012). The head of the Northern County Legal Services (NCLS) named Julie requires to help and supervise the working of volunteers by making them learn to help each other and clear doubts of confused volunteers (Pavlovich Krahnke, 2012). 3. The Northern County Legal Services (NCLS) provide pro bono legal services to needy individuals. However, certain recommendations can help the said organization become more successful and organization. To start with in my opinion, all clients should be provided legal aid only on appointment. This will not over crowd the small office of Northern County Legal Services (NCLS) which will in return keep the clients happy as waiting period to meet lawyers will be reduced. Additionally, certain changes in the internal management of the organization will create a more comfortable working environment where departments as per specializing of volunteers should be establishes and volunteers specializing in housing law should deal with housing intake forms and volunteers specializing in family law should handle matters in connection domestic violence. The organization can conduct certain training seminars where volunteers are given advice to work collectively helping one another which will incr ease their legal knowledge. As the volunteers working in the said organization are law students, certain experienced lawyers are to be appointed who can supervise and clear all the law related doubts of the volunteers (Bell, Taylor Driscoll, 2012). Additionally, hiring supervisor can also increase the efficiency and productivity of the Northern County Legal Services (NCLS). Reference List Bell, E., Taylor, S., Driscoll, C. (2012). Varieties of organizational soul: The ethics of belief in organizations.Organization,19(4), 425-439. Casmir, F. L. (2013).Ethics in intercultural and international communication. Routledge. Cooper, T. L. (2012).The responsible administrator: An approach to ethics for the administrative role. John Wiley Sons. Frederickson, H. G., Ghere, R. K. (2013).Ethics in public management. ME Sharpe. Pavlovich, K. Krahnke, K., 2012. Empathy, connectedness and organisation.Journal of business ethics,105(1), pp.131-137. Weisz, G. (Ed.). (2012).Social science perspectives on medical ethics(Vol. 16). Springer Science Business Media.